Privacy Policy

Welcome to Jet's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jetspizza-delivery.click, place an order, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This Privacy Policy applies to all information collected through our website, mobile experiences, and any related services, sales, marketing, or events (collectively referred to as the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

1. Who We Are

Jet's Pizza operates as a food delivery and restaurant service provider based in the United States. Our mission is to deliver hot, fresh, and delicious pizza and related food items to our customers with speed and reliability.

For any questions, concerns, or requests related to this Privacy Policy, you may contact us using the information provided in the "Contact Us" section at the bottom of this document.

2. Information We Collect

We collect several types of information from and about users of our Services, including information by which you may be personally identified and information about your internet connection, the equipment you use to access our Services, and usage details.

2.1 Personal Information You Provide to Us

When you use our Services, create an account, place an order, or contact us, we may collect the following categories of personal information:

• Identity Information: Full name, username, or similar identifier.
• Contact Information: Email address, telephone number, billing address, and delivery address.
• Payment Information: Credit card numbers, debit card numbers, bank account details, and other financial information necessary to process your orders. Note that we do not store full payment card details — these are processed by PCI-DSS compliant third-party payment processors.
• Order Information: Details of food items ordered, order history, special instructions, dietary preferences, and delivery preferences.
• Account Credentials: Username, password (stored in encrypted form), and security questions.
• Communications: Messages, emails, live chat records, and other communications you send to us, including customer support inquiries.
• Feedback and Reviews: Ratings, reviews, and survey responses you voluntarily submit about our products or services.
• Promotional Preferences: Your preferences for receiving marketing communications from us.

2.2 Information Collected Automatically

When you access or use our website, we automatically collect certain information about your device and your use of the Services. This includes:

• Usage Data: Pages visited, links clicked, search queries, time spent on pages, referring URLs, and other browsing behavior on our site.
• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, language settings, and time zone.
• Location Data: General geographic location inferred from your IP address, and — with your explicit permission — precise GPS location for delivery purposes.
• Log Data: Server logs, error reports, performance data, and diagnostic information generated by your interactions with our Services.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies (see Section 7 — Cookie Policy).

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social Media Platforms: If you connect or log in using a social media account (e.g., Facebook, Google), we may receive profile information such as your name, email address, and profile picture.
• Payment Processors: Transaction confirmation and fraud prevention signals from our payment processing partners.
• Analytics Providers: Aggregated and de-identified usage data from analytics platforms to help us understand how users engage with our Services.
• Marketing Partners: Information to help us reach you with relevant advertising and promotional content.
• Delivery Partners: Order status updates and delivery confirmation from third-party delivery services we use to fulfill your orders.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes, all in compliance with applicable United States federal and state privacy laws, including the Federal Trade Commission Act (FTC Act), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other applicable state privacy statutes.

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including delivery and payment processing.
• To create and manage your account on our platform.
• To communicate with you about your orders, including confirmations, updates, and delivery notifications.
• To provide customer support and respond to your inquiries, complaints, or feedback.
• To verify your identity and prevent fraudulent orders.

3.2 Analytics and Service Improvement

• To analyze usage patterns and trends to better understand how customers use our Services.
• To improve the functionality, design, and content of our website and app.
• To test new features, products, and menu items before broader rollout.
• To measure the effectiveness of our promotions and marketing campaigns.
• To perform internal research and development activities.

3.3 Marketing and Promotional Communications

• To send you promotional emails, newsletters, special offers, coupons, and deals — but only where you have opted in or where permitted by applicable law.
• To personalize your experience on our website with relevant content, product recommendations, and targeted advertisements.
• To conduct contests, sweepstakes, and loyalty programs.
• To display interest-based advertising through third-party advertising networks.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email we send you or by contacting us directly at [email protected].

3.4 Legal Compliance and Safety

• To comply with applicable laws, regulations, legal processes, or governmental requests.
• To enforce our Terms of Service and other agreements.
• To detect, investigate, and prevent fraudulent transactions, abuse, security incidents, and other harmful or illegal activities.
• To protect the rights, property, and safety of Jet's Pizza, our customers, and the public.

4. How We Share Your Information

We do not sell your personal information to third parties for their own marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We share your information with carefully selected third-party service providers who assist us in operating our Services. These providers are contractually obligated to use your data only for the purposes we specify and to maintain appropriate security measures. Categories of service providers include:

• Payment Processors: Companies that handle credit card and payment processing on our behalf (e.g., Stripe, Square, or similar processors).
• Delivery Partners: Third-party drivers or delivery companies who deliver your orders to your address.
• Cloud Hosting Providers: Companies that host our website, databases, and IT infrastructure.
• Email and SMS Service Providers: Platforms used to send transactional and marketing communications.
• Analytics Providers: Companies such as Google Analytics that help us understand website traffic and user behavior.
• Customer Support Tools: Platforms used to manage customer service interactions.
• Advertising Networks: Third parties who help us deliver targeted advertising on our site and across the internet.

4.2 Legal Requirements and Law Enforcement

We may disclose your information to government authorities, law enforcement agencies, or other third parties when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or other legal process.
• Protect and defend the rights or property of Jet's Pizza.
• Prevent or investigate possible wrongdoing in connection with our Services.
• Protect the personal safety of users of our Services or the public.
• Protect against legal liability.

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or bankruptcy, your personal information may be transferred to a successor entity. We will notify you via email or a prominent notice on our website prior to your information being transferred and becoming subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties when we have your explicit consent to do so. You may withdraw such consent at any time by contacting us at [email protected].

4.5 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other legitimate business purposes.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, organizational, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your browser and our servers is encrypted using Transport Layer Security (TLS/SSL) protocols. Sensitive data such as passwords are stored using industry-standard hashing algorithms.
• Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis. All staff with access to personal data are trained in data privacy and security practices.
• Payment Security: We use PCI-DSS compliant payment processors. We do not store full payment card numbers on our servers.
• Firewalls and Intrusion Detection: Our systems are protected by firewalls and continuously monitored for suspicious activity.
• Regular Security Audits: We conduct periodic vulnerability assessments and security audits of our systems and infrastructure.
• Data Minimization: We collect only the information necessary to provide our Services and fulfill the purposes described in this policy.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities in accordance with applicable law if a breach occurs.

6. Your Privacy Rights

Depending on your location within the United States, you may have certain rights with respect to your personal information. We are committed to honoring these rights in compliance with applicable state and federal privacy laws.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a resident of California, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as how we use and share that information.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit how we use and disclose your sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge different prices, or provide a lower quality of service because you exercised your privacy rights.
• Right to Data Portability: You have the right to receive your personal information in a portable and, to the extent technically feasible, readily usable format.

6.2 General User Rights (All States)

Regardless of your state of residence, we offer all users the following rights:

• Access: You may request a copy of the personal information we hold about you at any time.
• Correction: You may request that we correct or update any inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to legal obligations to retain certain data.
• Withdraw Consent: Where we process your information based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected]
• Website: jetspizza-delivery.click

We will respond to verifiable requests within 45 days of receipt. In some cases, we may require an extension of up to an additional 45 days, in which case we will notify you of the reason for the extension. We will need to verify your identity before fulfilling your request to protect your privacy and security.

You may designate an authorized agent to make a privacy rights request on your behalf. We may require written permission from you authorizing the agent to act on your behalf, and we may still require you to verify your own identity directly with us.

7. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and deliver personalized content and advertising. This section provides a brief overview of our cookie practices.

7.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to site owners. Cookies may be "session" cookies (which expire when you close your browser) or "persistent" cookies (which remain on your device for a set period of time).

7.2 Types of Cookies We Use

7.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders. You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance opt-out portal or the Network Advertising Initiative opt-out page.

For full details about the cookies we use, including a list of specific cookies and their retention periods, please refer to our complete Cookie Policy, which is available on our website at jetspizza-delivery.click.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

• Account Information: Retained for the duration of your account with us, plus an additional period of up to 3 years after account closure for legitimate business purposes such as dispute resolution and fraud prevention.
• Order History: Retained for a minimum of 7 years to comply with tax, accounting, and legal record-keeping requirements under U.S. federal and state law.
• Payment Records: Retained for a minimum of 5 years in accordance with financial regulations and IRS requirements.
• Customer Communications: Retained for up to 3 years from the date of last communication to support customer service and dispute resolution.
• Marketing Preferences: Retained until you opt out or request deletion, plus 1 year thereafter to maintain suppression lists and honor your opt-out preferences.
• Usage and Analytics Data: Aggregated and de-identified data may be retained indefinitely for business intelligence purposes. Identifiable usage logs are typically retained for up to 24 months.
• Cookie Data: Session cookies expire when you close your browser. Persistent cookies expire according to the specific cookie's duration, which is detailed in our Cookie Policy.

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data destruction protocols.

9. Children's Privacy

Jet's Pizza does not knowingly collect, solicit, or use personal information from children under the age of 13. Our Services are not directed to children, and we do not knowingly permit children under 13 to create accounts or use our Services without parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA).

We strongly recommend that parents and guardians monitor and supervise their children's online activities. If you are between the ages of 13 and 17, you should use our Services only with the involvement and approval of a parent or guardian.

If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you believe we may have collected information from a child under 13, please contact us immediately at [email protected].

10. International Data Transfers

Jet's Pizza is based in the United States, and we primarily process and store personal information within the United States. However, some of our third-party service providers and partners may be located in other countries. When we transfer personal information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.

These safeguards may include:

• Data processing agreements with service providers that include Standard Contractual Clauses (SCCs) approved by relevant data protection authorities.
• Ensuring that our service providers implement equivalent levels of data protection as required under applicable U.S. law.
• Conducting data transfer impact assessments where required.

By using our Services, you acknowledge and consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws than your jurisdiction.

11. Third-Party Links and Services

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or practices. We encourage you to review the privacy policy of every website you visit.

This Privacy Policy does not apply to information collected by:

• Third-party websites, applications, or services that may link to or be accessible through our Services.
• Any third party, including through any application or content that may link to or be accessible through our website.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and our website does not respond to DNT browser signals at this time. We will update this policy if and when a standard is established and we implement a DNT response mechanism.

However, California residents may opt out of the sale or sharing of personal information as described in Section 6.1 of this Privacy Policy.

13. How to File a Complaint

If you believe your privacy rights have been violated or you have a concern about how we handle your personal information, we encourage you to contact us first so we can address your concern directly.

13.1 Contact Our Privacy Team

Please reach out to us with any privacy-related concerns or complaints:

• Email: [email protected]
• Website: jetspizza-delivery.click

We will acknowledge your complaint within 5 business days and strive to resolve it within 30 business days.

13.2 Regulatory Authorities

If you are not satisfied with our response or believe we are processing your information unlawfully, you have the right to file a complaint with the appropriate regulatory authority. In the United States, the following agencies handle privacy and consumer protection complaints:

• Federal Trade Commission (FTC): The FTC is the primary federal agency responsible for consumer protection, including data privacy. You can file a complaint at ftc.gov/complaint or by calling 1-877-382-4357.
• California Privacy Protection Agency (CPPA): California residents may file complaints with the California Privacy Protection Agency regarding CCPA/CPRA violations. Visit cppa.ca.gov for more information.
• State Attorney General: Residents of other states may file complaints with their state's Attorney General office regarding violations of applicable state privacy laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will notify you by:

• Posting the updated Privacy Policy on this page with a revised "Last Updated" date.
• Sending an email notification to the address associated with your account (for material changes).
• Displaying a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

15. Specific Disclosures for California Residents

In addition to the rights described in Section 6, California residents are entitled to the following disclosures under the CCPA/CPRA:

15.1 Categories of Personal Information Collected

Over the past 12 months, we have collected the following categories of personal information as defined by the CCPA:

15.2 Shine the Light Law

Under California Civil Code Section 1798.83, California residents who have an established business relationship with us may request information once per year about the categories of personal information (if any) we disclosed to third parties for their own direct marketing purposes, and the names and addresses of those third parties. To make such a request, please contact us at [email protected].

16. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please do not hesitate to contact our Privacy Team:

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you feel we have not adequately addressed your concerns, please see Section 13.2 for information about filing a complaint with the appropriate regulatory authority.